Thorbis
SCHEDULING · DISPATCH · ROUTING — ONE BOARD

A schedule that holds
when the day doesn't.

Cancellations, emergencies, techs stuck in traffic — the board absorbs all of it. Travel-aware scheduling keeps trucks earning instead of driving, and every change texts the customer before they wonder.

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app.thorbis.com/dispatch LIVE · 4 TRUCKS · 13 JOBS · 91% BOOKED
Thorbis dispatch board — crews and jobs sequenced on the live map
WHY THE BOARD HOLDS

A truck that's driving isn't earning. Every decision the board makes starts there.

−38%WINDSHIELD
Route-dense days
Jobs sequence by geography and traffic — not by the order calls came in.
+1JOB / TRUCK / DAY
Gaps get backfilled
Cancellations heal from the waitlist automatically — an empty slot is revenue, offered to the right nearby customer.
100%INFORMED
Customers never wonder
Every move on the board texts the affected customer — confirmations, delays, new windows.
01 · ONE FRIDAY, START TO FINISH

Watch a day take four punches.

Every schedule looks perfect at 7 AM. What matters is what happens to it by noon — follow one real Friday down the rail.

7:02 AM
THE BOARD BUILDS ITSELF

Thirteen jobs, routed before coffee

Overnight bookings, memberships due, and yesterday’s carry-overs are already sequenced by geography and skill. The dispatcher’s job is to approve, not assemble.

MORNING AUTO-BUILD APPROVED 7:02
ROUTES 4 trucks sequenced — 38% less drive time than call order
SKILLS Boiler job → only offered to licensed techs
TEXTS 13 confirmation texts sent with arrival windows
9:15 AM
A CANCELLATION HITS

The gap heals from the waitlist

The 10 AM cancels. The board finds the nearest waitlisted customer, offers the slot by text, and fills it in four minutes — the truck never knows the day had a hole.

SLOT RECOVERY FILLED IN 4 MIN
9:15 Cancellation — Truck 2, 10:00–12:00 opens
9:16 Waitlist matched: D. Alvarez, 1.8 mi from prior stop
9:19 “We can come today 10–12” — accepted by text
12:40 PM
EMERGENCY WEDGE

A gas leak jumps the line, gracefully

Emergencies don’t ask permission. The board wedges the call into the closest qualified lane, reshuffles what it displaces, and texts the two customers whose windows moved.

PRIORITY INSERT S. PARK · 18 MIN OUT
INSERT Gas leak check → Truck 3, 1:00 PM · gas-certified
RIPPLE Toilet rebuild slides 40 min — customer texted, OK’d
RATE Emergency pricing applied automatically
4:45 PM
TOMORROW, ALREADY DONE

The day ends; the next one exists

As techs close out, tomorrow’s board assembles from what actually happened — the unfinished punch-list item returns as an 8 AM stop, parts reserved, customer already confirmed.

TOMORROW · AUTO-DRAFT 91% BOOKED
CARRY Punch-list return visit → 8:00 AM, parts reserved
DUE 3 membership visits placed into the north loop
REVIEW Today’s 11 finished jobs → review asks queued for morning
02 · CAPACITY, PLANNED AHEAD

Next week is already
half built.

Memberships, quarterly contracts, and warranty follow-ups schedule themselves into route-dense days weeks ahead — so demand fills around commitments, not instead of them.

RECURRINGDrain plans and tune-ups auto-book by zip cluster — 34 visits placed for next month already.
ON-CALLRotations with fairness tracking — who covered last weekend matters to the next assignment.
SKILLSBoiler license, septic cert, apprentice pairing — jobs only offer to techs who can legally do them.
capacity · next two weeks TARGET 85% BOOKED
MON 7 80%
TUE 8 84%
WED 9 82%
THU 10 48%
FRI 11 86%
MON 14 72%
BOOKED DEMAND RECURRING · AUTO-PLACED
THU +8 IS THIN — MARKETING SUGGESTS A TUNE-UP PUSH TO 214 DUE CUSTOMERS RUN →
03 · FLEET TRACKING · THORBIS OBD-II · IN DESIGN · LATER IN 2026

The trucks are on the board too.

A $249 Thorbis OBD-II device plugs into each truck — live GPS on the same map as the day's jobs, full vehicle diagnostics, and crash, speeding, and maintenance alerts. Fleet location and customer tracking is in design, arriving later in 2026 — reserve trackers now.

FLEET · LIVE STATUS GPS · 15s REFRESH
TRUCK 1 · ON SITE #4210 — 22 min into a water-heater swap, running on schedule
TRUCK 2 · EN ROUTE 34 mph toward #4215 · ETA 1:00 PM, arrival text already queued
TRUCK 3 · IDLING 12 min at the supply house — flagged for dispatch to check in
TRUCK 4 · ROLLING Left the yard 6:42 AM · first stop ETA still on time
TRUCKS AND JOBS ON ONE MAP — DISPATCH SEES WHO'S ACTUALLY CLOSEST GEOFENCES · TRIP HISTORY
Thorbis OBD-II trackerPlugs in under the dash · no subscription $249PER TRUCK
FREE SHIPPING · 30-SECOND INSTALL · 2-YR WARRANTY · WORKS ON ANY 1996+ VEHICLE
Fleet alerts · this week TEXTED TO YOU + LOGGED
CRASH Hard impact detected, Truck 3 — call placed to driver in 20s, OK confirmed
SPEED 11 over on Hwy 515 — logged, weekly coach report updated
OIL Truck 1 oil change due in 400 mi — booked into Friday 7 AM slot
DIAG P0128 thermostat code on Truck 2 — maintenance ticket created
GEOFENCE Truck 4 left the yard 6:42 AM · first stop ETA on time
FULL DIAGNOSTICS · DTC CODES · BATTERY & FUEL · ENGINE HOURS

The whole board.

ALL INCLUDED IN $299/MONTH + USAGE AT COST
S01 Travel-aware routingTraffic and geography sequence the day, not call order.
S02 Drag-and-drop dispatchMove a job — routes, texts, and pay windows update themselves.
S03 Waitlist backfillCancellations offer the slot to the nearest due customer.
S04 Emergency insertionPriority calls wedge in; displaced customers get texted options.
S05 Skill & license matchingJobs only offer to techs qualified to take them.
S06 On-call rotationsAfter-hours coverage with fairness tracking built in.
S07 Arrival-window textsConfirmations, on-my-way with live map, delay notices — automatic.
S08 Customer self-bookingWebsite and Google slots come from the real schedule.
S09 Recurring auto-placementMemberships and contracts book themselves into dense days.
S10 Capacity forecastSee thin days two weeks out — and fill them with a campaign.
S11 Crew pairingApprentices ride along with training hours logged.
S12 Multi-day installsBig jobs span days with crew, permits, and draws attached.
S13 OBD-II fleet tracking$249 device per truck — live GPS, no monthly hardware fee.
S14 Vehicle diagnosticsDTC codes, battery, fuel, and engine hours off the port.
S15 Crash, speed & maintenance alertsCrash detection, speeding, oil-change and service reminders.
ON THE ROADMAP · DISPATCH & WORK
See the full roadmap→
Scheduling improvements Drag-and-drop scheduling that moves fast and warns you before you double-book a tech or overlap a route. IN DEVELOPMENT
Daily route optimization Reorder today's stops to cut drive time and fuel costs. PLANNED
Customer arrival windows and SLA tracking Promise 8–12 arrival windows and track late jobs before customers call. PLANNED

Your day will go sideways.
Your schedule shouldn't.

Travel-aware scheduling, self-healing dispatch, and capacity planning — included in the $299/month + usage at cost for unlimited techs.

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