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Switch from ServiceM8 → Platform that works on all devices
Tired of platform lock-in, trimmed-down Android apps, and "extremely slow" search queries? Thorbis works flawlessly across all devices with modern performance and cross-platform parity.
4.9/5 Rating
327+ verified reviews
SOC 2 Certified
Enterprise security
All 50 States
Nationwide support
All Platforms
Windows, Mac, iOS, Android
No platform lock-in or trimmed features
Fast Search
<100ms queries
Enterprise PostgreSQL full-text search
Smart Scheduling
Built-in notifications
Shift swaps, conflict detection, auto-alerts
Flat Pricing
$200/month base
No per-user fees like ServiceM8
Based on 2024-2025 verified reviews from G2, Capterra, and Trustpilot
"Only works well on Mac and iOS platforms"
Real user review. If your office uses Windows PCs or your techs have Android phones, ServiceM8 is a poor fit. The platform was designed exclusively for Apple ecosystem.
"Android app is a trimmed-down version lacking key functionalities"
G2 feedback. Android users get second-class treatment with limited features compared to iOS. Your techs with Android devices can't do everything their iOS counterparts can.
✓ Thorbis Cross-Platform Solution
Works identically on Windows, Mac, iOS, Android, and web. All devices get the same features and performance. No platform lock-in.
"System extremely slow, cannot complete basic search queries"
Capterra review. CSRs waste 5-10 minutes waiting for searches to complete. Finding a customer or past job should take seconds, not minutes.
"System lags with large customer databases"
User complaint. As your business grows past 1,000+ customers, ServiceM8 slows to a crawl. What worked fine at 200 customers becomes unusable at 2,000.
✓ Thorbis Performance
PostgreSQL full-text search returns results in <100ms even with 50,000+ customers. Composite indexes and query optimization ensure fast performance at any scale.
"Scheduling lacks notifications, shift swaps, and conflict detection"
G2 review. ServiceM8's scheduler is bare-bones. No automatic alerts when conflicts arise, no built-in shift swap system, no smart conflict resolution.
"Notifications have pretty much stopped functioning"
Real user complaint. Even basic notifications are unreliable. Techs don't get alerts about schedule changes, leading to missed appointments.
✓ Thorbis Smart Scheduling
Built-in notifications, automated conflict detection, shift swap system, route optimization, and real-time sync. Scheduling that actually works for multi-truck operations.
"Horrible customer service when trying to cancel"
Trustpilot review. Users report being ignored or given the runaround when attempting to cancel subscriptions. What should be simple becomes a multi-week ordeal.
"Per-user pricing becomes expensive quickly"
User feedback. At $39-59/user/month, costs escalate fast. A 10-person team pays $390-590/month before any add-ons or premium features.
✓ Thorbis Transparency
Cancel anytime with one click - no runaround. Flat $200/month pricing with no per-user fees means predictable costs as you grow. Export your data anytime.
Real differences that impact your daily operations
Feature | Thorbis | ServiceM8 |
|---|---|---|
Platform Support Device compatibility | Windows, Mac, iOS, Android Full feature parity All platforms | Mac/iOS only Android app trimmed-down Apple ecosystem lock-in |
Search Performance Find customers & jobs | <100ms query time PostgreSQL full-text search Scales to 50K+ records | "Extremely slow" Can't complete basic queries Lags with growth |
Scheduling Features Dispatch capabilities | Smart scheduling Notifications, conflicts, swaps Route optimization | Basic calendar view No notifications or conflicts Notifications broken |
Pricing Model Cost structure | $200/month flat Unlimited users Pay-as-you-go usage | $39-59/user/month Costs escalate with team Per-user fees |
Customer Service Support quality | Responsive support Phone, email, chat 4-hour response time | "Horrible service" Especially when canceling Ignores requests |
Cancellation Process Exit flexibility | One-click cancel Export data anytime No runaround | Difficult to cancel Multi-week process User complaints |
The features that actually matter for field service businesses
"Only works well on Mac and iOS platforms"
Real user review. ServiceM8 was designed exclusively for Apple devices. If your office runs Windows PCs or your techs prefer Android phones, you're fighting the system from day one.
"Android app is a trimmed-down version lacking key functionalities"
G2 feedback. Android users get second-class treatment. Features available on iOS are missing or limited on Android, creating frustration and workflow inconsistencies across your team.
"Forces entire company to Apple ecosystem"
User complaint. Switching to ServiceM8 means buying MacBooks for office staff and iPhones for all techs. That's $50,000-100,000 in hardware costs for a 10-person team.
Hardware Cost Savings
Avoiding Apple-only lock-in saves $50,000-100,000 in hardware costs for a 10-person team. Your techs can use the Android phones they already own, and office staff can continue with Windows PCs. That's real money saved vs being forced into ServiceM8's ecosystem.
Structured plan for zero-downtime transition
Ready to escape ServiceM8's Mac-only limitations?
Our migration specialists handle the technical details so you can focus on running your business.
"ServiceM8 helped us start, but Thorbis gave us the tools to scale. Routing, AI, and CRM automations improved every KPI we track."
Holly Chen
CEO, SwiftFix Services
Join 640+ field service teams who switched to cross-platform software in 2024. Free 30-day trial. No credit card required. White-glove migration support included.