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Real ServiceTitan customers report hidden fees, $5,276 unauthorized charges, and $23,842 termination fees. Thorbis delivers the same enterprise power at $200/month base with transparent, predictable pricing.
$353K
ServiceTitan annual cost (reported)
Real user reported paying this for 30-tech operation with "Pro" add-ons
4-6 mo
ServiceTitan onboarding chaos
Users report "never been onboarded" even after paying full year
30-45d
Thorbis go-live timeline
Dedicated migration team handles everything, zero downtime cutover
70-85%
Cost savings vs ServiceTitan
Average: $350-800/mo all-in vs ServiceTitan's $250K+ annual bills
Don't take our word for it—here's what actual ServiceTitan customers say
(Source: BBB complaints, G2 reviews, TrustRadius 2024-2025)
"$5,276 unauthorized Marketing Pro charge"
Before we even launched the feature, ServiceTitan charged us for Marketing Pro. When we complained, they said it was in the "fine print."
"$353,000 annual cost for 30 technicians"
Started at $259/tech/month minimum. Add Marketing Pro, Phones Pro, implementation fees, SMS charges, and hidden costs —we're paying over $29K/month.
"Billing system is unclear"
We were charged thousands of dollars in unexplained fees. Transactions appear without explanation. Had to fight for refunds on services never used.
"We have NEVER BEEN ONBOARDED"
We paid for 1 year of ServiceTitan even though we do not use the software. Despite multiple promises, onboarding never happened. (BBB Complaint, Dec 2024)
"The onboarding process was chaotic"
Took 6 months to go live. Implementation team kept changing. Promised features were either unavailable or came with additional hidden costs.
"Takes a long time to set things up properly"
Even with their "onboarding team," it took us 4+ months. Heavy internal lift required. Our team was pulled away from customers constantly.
"Absolutely the worst customer service"
I've had in my entire life. When you have a problem, expect to wait weeks for resolution—if you get one at all. (BBB Review)
"31 BBB complaints in 3 years"
15 complaints in the last 12 months alone. Common themes: unresponsive support, weeks-long resolution times, promises not fulfilled.
"Multiple escalations remained unresolved"
Major issues affecting operations went unaddressed for weeks. Support is slow or completely unresponsive on critical problems.
"$23,842 termination fee"
When we tried to leave after the system never worked properly, they had the audacity to say we owe $23,842 to terminate early.
"Forced into multi-year contracts"
Standard contracts are 2-3 years with auto-renewal. Need 90-day notice to cancel. Early termination fees are astronomical.
"Held hostage by contract"
We're stuck paying $30K+/month for software we barely use because the termination penalty is even worse. Can't reduce license count without penalties.
ServiceTitan: 31 BBB Complaints (Last 3 Years)
15 complaints in the last 12 months alone. Common issues: billing, support, contracts
Enterprise power without the enterprise pain
| Feature | ThorbisRecommended | ServiceTitan |
|---|---|---|
Pricing Transparency Know what you'll pay | $200/mo base + usage Avg: $350-800/mo all-in No hidden fees | Undisclosed until sales call Reported: $259/tech/mo minimum Hidden fees common |
Implementation Speed Time to go-live | 30-45 days Dedicated migration engineer | 4-6 months "Chaotic," "never onboarded" |
AI Automation Built-in intelligence | Included Call handling, scheduling, follow-ups | Limited rollout + fees "Promised features unavailable" |
Customer Support When you need help | <2 hour response Live chat, phone, email + account manager | Days/weeks response "Worst service ever" (31 BBB complaints) |
Contract Flexibility Exit options | Cancel anytime 30-day out clause, no penalties | Multi-year lock-in $23K+ termination fees reported |
User Experience Interface & usability | Modern, responsive Dark mode, mobile-first, bi-weekly updates | Steep learning curve "Overbuilt," slower release cycle |
Get enterprise features at 70-85% lower cost with better support and no lock-in
Start your migration today5 critical differences that matter for your business
Minimum $259/tech/month ($3,108/year per technician)
For a 10-tech team: $31,080/year minimum before any add-ons
$353,000 annual cost (real user reported)
30-tech operation with Marketing Pro, Phones Pro, SMS, and implementation fees
$5,276 unauthorized Marketing Pro charge
Charged before feature launch, buried in "fine print"
Per-module fees, SMS surcharges, implementation costs
Not disclosed until after contract signed
$200/month base + transparent pay-as-you-go AI usage
Average customer: $350-800/month all-in, unlimited office users
All charges visible in real-time dashboard
See usage before billing, no surprise charges ever
Fixed implementation pricing disclosed upfront
All-inclusive, no hidden fees, no third-party costs
Communications, AI, automation all included
No separate SMS fees, call recording fees, or "Pro" add-ons
Typical savings: $200,000 - $300,000 annually for mid-size operations (20-40 techs)
How we migrate ServiceTitan customers with zero downtime
Export customers, equipment, pricebooks, and agreements from ServiceTitan with our guided templates.
Thorbis solution architects map current workflows and recommend improvements to drive adoption.
Roll out Thorbis in phases with live support, KPI dashboards, and bi-weekly optimization sessions.
Most teams are fully operational on Thorbis in 30-45 days vs ServiceTitan's 4-6 month onboarding chaos
"We ran on ServiceTitan for five years. Thorbis migrated our data in 40 days and our dispatchers adopted the new board within a week."
Everything you need to know about switching from ServiceTitan
Still have questions? Talk to our ServiceTitan migration specialists
Join 1,200+ contractors who escaped ServiceTitan's hidden fees, poor support, and contract prison. Get enterprise power at 70-85% lower cost with transparent pricing and world-class support.
Save $200K-$300K
Annually vs ServiceTitan
30-45 Day Migration
vs 4-6 month chaos
Zero Risk
Cancel anytime, no penalties