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Switch from FieldEdge → Save 65% & get modern software
Tired of buggy mobile apps (2.0★), outdated training videos, and constant technical issues? Thorbis delivers modern field service software with a mobile-first approach and responsive support.
4.9/5 Rating
327+ verified reviews
SOC 2 Certified
Enterprise security
All 50 States
Nationwide support
4.8★ Mobile App
vs FieldEdge's 2.0★
Modern iOS & Android apps that actually work
Modern UI
Built for 2025
Intuitive interface, not a 2010 relic
Live Support
Real humans
Phone, chat, email - no chat-only limitations
99.9% Uptime
Enterprise reliability
No monthly technical issue cycles
Based on 2024-2025 verified reviews from G2, Capterra, and Trustpilot
"Mobile app has a 2.0 rating on Google and 1.8 on Apple"
Real user review. FieldEdge's mobile experience is widely criticized - techs struggle with crashes, slow performance, and missing features. Android users report especially poor experiences compared to iOS.
"Technical issues becoming more of a problem in the last year"
G2 review. Users report increasing stability problems, app crashes, and data sync failures that disrupt daily operations in the field.
✓ Thorbis Mobile Solution
4.8★ rated mobile apps on both iOS and Android. Offline mode, real-time sync, and modern UX. Built mobile-first, not desktop-ported.
"Training videos are outdated and don't answer questions"
Capterra review. FieldEdge's help resources haven't kept pace with software changes, leaving new users struggling to learn basic functions.
"Complex interface requires significant time to learn"
User feedback. The cluttered, outdated design makes simple tasks complicated. New CSRs take weeks to become productive.
✓ Thorbis Modern Approach
Clean, intuitive UI built with 2025 design standards. Interactive training, up-to-date video guides, and context-sensitive help. New users productive in hours, not weeks.
"Can't get anyone to talk to - have to do everything through chat"
Trustpilot review. When critical issues arise, being limited to chat-only support creates frustrating delays and miscommunication.
"Support is non-existent when you need urgent help"
G2 feedback. Users report long wait times, unhelpful responses, and difficulty escalating urgent technical problems.
✓ Thorbis Support Standard
Phone, email, and chat support. Real humans respond within 4 hours during business hours. Dedicated onboarding specialist for every account.
"Dashboard lacks capabilities, integrations poorly connected"
Real user complaint. Critical business metrics are hard to access, and third-party integrations require constant troubleshooting.
"Constantly changing things that did work and making it more convoluted"
Capterra review. Updates often break existing workflows, forcing teams to relearn processes that were already working.
✓ Thorbis Stability
Role-based dashboards with real-time KPIs. Native integrations that actually work (QuickBooks, Stripe, Google Calendar). Backward-compatible updates with migration guides.
Real differences that impact your daily operations
Feature | Thorbis | FieldEdge |
|---|---|---|
Mobile Experience App quality & technician satisfaction | 4.8★ rated mobile apps iOS & Android feature parity Built mobile-first | 2.0★ Google, 1.8★ Apple Frequent crashes & bugs Desktop-ported UI |
User Interface Design quality & learning curve | Modern, intuitive design New users productive in hours Built for 2025 | Outdated, complex interface Steep learning curve Designed in 2010s |
Customer Support Availability & quality | Phone, email, chat 4-hour response time Real humans | Chat only for most issues Slow, unhelpful responses Limited escalation |
Reliability & Uptime System stability | 99.9% uptime SLA Enterprise infrastructure SOC 2 certified | Increasing technical issues "More problems in last year" User complaints rising |
Dashboard & Reporting Business insights | Role-based dashboards Real-time KPIs Custom reporting | "Lacks capabilities" Limited insights Poorly connected |
Training & Onboarding Learning resources | Up-to-date video guides Interactive tutorials Dedicated specialist | Outdated training videos "Don't answer questions" Self-serve only |
The features that actually matter for HVAC, plumbing, and electrical contractors
"Mobile app has a 2.0 rating on Google and 1.8 on Apple"
Real user review. Both iOS and Android versions are plagued with crashes, slow performance, and missing features. This isn't a one-off complaint - it's the consistent experience across thousands of techs.
"Technical issues becoming more of a problem in the last year"
G2 review from 2024. Users report app crashes mid-job, forms not saving, photos failing to upload, and offline mode not working reliably. Your techs shouldn't be troubleshooting your FSM software in customers' homes.
"Android version is especially problematic"
User complaint. If your field team uses Android devices, prepare for even more frustration. The Android app feels like an afterthought with limited functionality compared to iOS.
Real Impact
A mobile app with 2.0★ means your techs waste time fighting with software instead of completing jobs. They'll skip data entry, lose photos, and create workarounds that break your processes. Thorbis's 4.8★ mobile experience means techs actually use the system correctly, giving you accurate data and faster job completion.
Structured plan for zero-downtime transition
Ready to leave FieldEdge's outdated software behind?
Our migration specialists handle the technical details so you can focus on running your business.
"FieldEdge could not keep pace with our growth. Thorbis delivered a modern interface and AI automation that our team loves."
Marcus Tate
President, Horizon Comfort
Join 720+ HVAC, plumbing, and electrical teams who switched to modern software in 2024. Free 30-day trial. No credit card required. White-glove migration support included.