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Manage warranty claims, automate parts ordering, optimize technician routing, and delight customers with real-time updates—all from one platform built for appliance repair professionals.
Thorbis gives appliance repair companies the tools to maximize first-time fix rates, streamline warranty processing, and deliver the customer experience that earns 5-star reviews.
Purpose-built features that solve appliance repair challenges
Standardized workflow: diagnose → verify coverage → order parts → complete repair → submit claim → reconcile payment. Automated claim submission to major manufacturers. Track approvals and rejections. Average claim turnaround: 5 days vs. 14 days manual.
Parts arrive at depot, get logged with serial numbers, assigned to specific jobs, transferred to truck inventory. Technicians see what's on their truck. Depot managers see what needs restocking. No more 'I thought it was on the truck' callbacks.
Build a knowledge base of common failures by appliance model. When technicians enter model numbers, they see repair history, common issues, required parts, and success tips from previous repairs. First-time fix rates increase 15-20%.
First-Time Fix
+23%
improvement in first-time fix rate through diagnostic tools and smart parts management.
Customer Rating
4.8★
average rating with live ETA tracking, technician profiles, and post-service summaries.
Claim Turnaround
-65%
faster warranty claim processing—5 days average vs. 14 days with manual submission.
Callback Rate
-31%
reduction in callbacks through proactive parts management and diagnostic support.
“Thorbis keeps warranty data, parts, and customer updates organized. Our first-time fix rate jumped from 68% to 84% in six months. Technicians arrive with the right part every time—callbacks are down 31% and customer reviews mention our communication constantly.”
Kim Alvarez
Service Director, Apex Appliance Repair (18 technicians, Dallas TX)
See how Thorbis serves other service industries
Common questions about Thorbis for appliance repair
$200/month base with unlimited users. No per-technician fees. No long-term contracts.
