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Thorbis gives you serious operational control — dispatch, inventory, job costing, payroll, departments, and reporting — without an enterprise implementation. Switching from ServiceTitan means keeping the operational depth your team relies on while moving to month-to-month pricing with unlimited users. Guided migration moves your customers, jobs, financial history, and price book with a validation step before cutover.
You want enterprise-level capability without an enterprise-length rollout.
Per-seat costs are limiting who you put on the software.
You want pricing that's month-to-month instead of a long commitment.
You need the operational depth but not the complexity overhead that comes with it.
We never claim every record type moves from every tool. Here's what comes over from this source — and what doesn't move cleanly.
Comes over
Doesn't migrate cleanly
Export
We pull your data out of your current tool using its export or API, so nothing is retyped by hand.
Mapping
Each field from your old system is mapped to its home in Thorbis, including your custom fields and tags.
Staging
The mapped data lands in a staging copy first, separate from your live workspace, so nothing goes live unchecked.
Validation
You review a validation report — record counts, balances, and unmapped fields — and sign off before anything cuts over.
Parallel operation
You can keep your old tool open alongside Thorbis while you confirm the data matches what you expect.
Cutover
When you approve, your workspace goes live with the validated data and your team starts working in Thorbis.
Reconciliation
We compare key totals — customers, open jobs, and outstanding balances — against your old system to confirm they line up.
Rollback preparation
Your original export is kept so the import can be corrected and re-run if validation surfaces a problem.
Post-launch review
After you're live, we walk through any records the importer flagged so nothing is left in limbo.
Before cutover, you review a validation report and confirm the data matches your old system. The example below uses sample data to show the shape of that report — it is not a real customer's data.
Workspace: Sample Plumbing Co. (placeholder)
Can Thorbis handle the operational depth we have in ServiceTitan?
For the core operations — dispatch, inventory, job costing, payroll, departments, approvals, and reporting — yes. Deeply customized workflows are reviewed during migration and rebuilt to fit how your team works.
How long does the switch take?
It depends on how much data and customization you have, which is exactly why the process includes a validation step before cutover instead of a fixed promise. You sign off on the validation report before anything goes live.
Do we still pay per seat?
No. The base plan includes unlimited users; usage-based services like phone, SMS, AI, and processing scale with what you use rather than with headcount.